We do the research, and help you improve your customers’ journey, avatars, and secure the value proposition.
Current consumer is increasingly connected and informed, the purchase decision process is strongly influenced by the previous research that it carries out via the internet, either through the brand’s website, reviews on maps and social networks, and the contact that he has made with the company via chat or telephone.
A negative perception at this time of the purchase process can cause not only that the buyer comes unfavorably biased to the point of sale, causing it to be more difficult to create a positive experience for it, but more so, he decides not to give the opportunity and discard to the brand as an option.
Internet experience evaluations allow you to know how your clients experience their first contact with your company.
- Web pages
- Messaging systems
- Maps
- Social networks