Terms of Use – Five Star Customer Experience ®

1. IDENTIFICATION

The owner of this website is:
Five Star Customer Experience Ltd.
Registered in the UK under No. 13060260.
Tax identification No. GB-368644064.
Address: 128 City Road, London, EC1V 2NX, UK.
Phone: +44 20 8157 0130

Contact:

You can contact us through the following link: Contact

Five Star Customer Experience Ltd. and/or its subsidiaries are the owners of the following websites: fivestar.cx, fscx-data.com, as well as the Five Star Customer Experience mobile application, any of them, individually, will be referred to hereinafter and interchangeably as the “Website”.

2. GENERAL CONDITIONS OF USE OF THE WEBSITE

Preamble

Five Star Customer Experience Ltd. (hereinafter “Five Star Customer Experience”) offers Website Users some services free of charge, reserving some specific services upon payment of a subscription or a single fee.

Every User accepts, from the moment they access, without any kind of reservation, the content of these Legal Conditions, the “Privacy and Cookies Policy“, as well as, where appropriate, the Particular Conditions that may complement, replace, or modify the aforementioned conditions concerning the services and contents of the agreed Website content, where appropriate, the corresponding Contract or Specific Service Conditions (hereinafter, jointly referred to as the “Legal Conditions”). The User must carefully read the Legal Conditions before using and/or contracting any service on the Website under her entire responsibility.

In general, access to the Website does not require prior subscription or registration of Users. However, Five Star Customer Experience conditions the use of some of the services to the User Registry. The treatment of the personal data that is included will be following our Privacy Policy.

The User can access, print, download, and save the Legal Conditions, which are permanently accessible on the Website through the link “Legal Notice” and “Privacy”.

Five Star Customer Experience may modify the content of the Legal Conditions without prior notice. Therefore, it recommends the User to read them each time she accesses the Website. Likewise, Five Star Customer Experience may modify without prior notice the design, presentation, and/or configuration of this Website, as well as some or all the services offered, and add new services.

In any case, Five Star Customer Experience reserves the right to deny access to this Website, at any time and without prior notice, to those Users who breach any of the Legal Conditions that apply to them.

Depending on your jurisdiction you may have rights under legal guarantees that cannot be legally excluded. Nothing in these Legal Conditions is intended to override a right that by applicable law cannot be excluded. Nothing in these Legal Conditions is intended to violate laws related to unfair contracts, and these Legal Conditions have been specifically drafted to ensure compliance with the legislation on unfair contracts. To the extent that any component of these Legal Conditions conflicts with inalienable rights under local laws, all parties intend that this agreement be read-only to the extent that it complies with such local laws and no more.

3. ELIGIBILITY

You will not use the website if:

you cannot form legally binding contracts;
you are under 18 years old;
you are a person prevented from receiving and providing services under the laws of the United Kingdom or other applicable jurisdiction;
you are suspended from using the website; or
you do not have a valid email address.
We may, at our absolute discretion, refuse to register any person or entity as a User.

You may not transfer or assign any rights or obligations you have under this agreement without prior written consent.

4. OBJECT

The purpose of this Website is to offer professional consulting services, staff recruitment, staff training in person and online, measurement of the customer experience online, by phone and in person, market research, marketing services, and advertising and administrative support services.

5. OBLIGATIONS OF THE USERS ON THE WEBSITE

The User agrees to:

Make diligent use of the Website and its services solely for the purpose of this. You must comply with all applicable laws and these Legal Conditions of the Website, respecting other Users.

Respect the rights of third parties when using services on the Website. Therefore, the reproduction, distribution, transmission, adaptation, or modification, by any means and in any form, of the contents of the Website, owned by Five Star Customer Experience or third parties, (texts, designs, graphics, information, etc.) is prohibited. databases, sound and/or image files, brands, software, logos, etc.) and other elements of this Website, except with the prior authorization of their legitimate owners or when this is permitted by law.

Not to use mechanisms, software, or scripts about the use of the Website.

Not to publicly disseminate and reproduce contents of the Website or other Users.

Do not take any action that may harm the functionality of the Website’s infrastructure, especially to overload it.

Do not take any action that damages or disables the materials and information contained therein, the information systems or the documents, files, or any kind of content stored on any computer equipment (hacking) of the Website, the Users of this and/or third parties.

In case of registering on the Website, you must safeguard the access password, avoiding the use of it by third parties.

6. PUBLICATION OF CONTENT ON THE WEBSITE

Five Star Customer Experience content

Five Star Customer Experience authorizes the User to use the Website for the services and functionalities offered by it.

The Website contains content provided by Five Star Customer Experience and/or our subsidiaries and/or by licensees and/or affiliated companies. We and our subsidiaries and our licensors (including other Users) and affiliated companies own and retain all proprietary rights (including all intellectual property rights) in the content that each of us provides and Five Star Customer Experience owns, and retains all intellectual and industrial property rights on the Website. If you are a User, we hereby grant you a limited, revocable, and non-sublicensable license under the intellectual property rights licensable by us to view, copy, and print the Five Star Customer Experience Content solely for your personal use in connection with the use of the Website and its purpose. Five Star Customer Experience does not grant any other license or authorization of use of any kind on its intellectual and industrial property rights or any other property or right related to the functionalities and services of this Website.

Except as provided above, Users must refrain from: (i) reproducing, modifying, publishing, transmitting, distributing, publicly presenting or displaying, selling, adapting, or creating derivative works based on the Website or the content (excluding their own Content of user); or (ii) rent, lease, or sell access to the Website. Five Star Customer Experience ® is a registered trademark of Five Star Customer Experience Ltd. and/or its subsidiaries. The trademarks, logos, and service marks (“Marks”) displayed on the Website are our property or the property of third parties. You are not permitted to use these Marks without our prior written consent or the consent of the third party who owns the Mark.

Third-party content

The Website makes content available to Users, affiliated companies, advertisers, and other third parties. For these purposes, “Third Party Content” means any work of authorship or information, including free or licensed software, applications, videos, reviews of companies and/or independent professionals, reviews of companies and/or independent professionals, photos of companies and/or independent professionals, information from the profile of companies and/or independent professionals, advertisements, comments, opinions, messages, text, files, images, authorship works, email, data or any other material that you as a User find in the website.

You as a User understand and agree that: (i) we are not responsible for or endorse such Third-Party Content; (ii) we do not guarantee the accuracy, timeliness, suitability, reliability, or quality of the information contained in such Third-Party Content; and (iii) we do not assume any responsibility for the content of third parties that is objectionable, inaccurate, misleading, or illegal or that violates these Legal Conditions made available by Users, advertisers, and third parties.

The Website may contain links to third-party websites placed by us as a service to those interested in this information or published by other Users or advertisers. Use of all these links to third-party websites is at your own risk. We do not monitor or have any control over third party websites. To the extent that such links are provided by us, they are provided as a convenience only, and a link to a third-party website does not imply our endorsement, adoption, or sponsorship of, or affiliation with, such third-party website.

7. ACCOUNT REGISTRATION AND USE OF BUSINESS ACCOUNT

The use of certain Five Star Customer Experience services requires registration on the Website as a Business User. For this, the contact person of the Company, who must be an employee or representative of said company, will provide the identification data of the company and professional contact data.

To register on our Website, the Business Account User must accept in advance these Legal Conditions and the Privacy Policy.

In the registration and use of the Business Account by the User, it is mandatory to comply with the following provisions:

That the registration and use of the services of the Website have been authorized by the legal representatives of the company. By registering on the Website, the Business Account User declares and guarantees the foregoing.

That there is some type of direct employment or professional relationship between the natural person in charge of registering and the registered company. The contact person or representative of the Business Account User may not be an independent agent.

It is expressly forbidden both to register Business Account users and to allow the use of the same or resell their access, in the case of individuals outside the Company, including its own clients.

Access the services or any information published on this website in a personal and interactive way. Access or reading by robots or automatic programs is not allowed.

Five Star Customer Experience will validate compliance with the requirements for registration on the Website according to its best criteria or to the legitimate and accredited demand of third parties, entities or institutions, and reserves the right not to admit the registration of a company or entity, for commercial reasons, or for prior contractual breaches or the Legal Conditions, whether proven or due to well-founded suspicions of such breach, or for having received complaints from third parties for inappropriate activities.

Failure to comply with the registration rules may mean the immediate cancellation of the Business Account User account and the destruction of the contents associated with it without the possibility of recovery.

In no case will the suspension of the service or the non-activation due to breach of the Legal Conditions give rise to the refund of the paid product.

Payment services and their operation

Five Star Customer Experience includes within its operation access to paid services, either through a single payment or by subscription. Access to these services by Business Account Users is voluntary.

The prices and rates applied to each product or subscription will correspond to those published on the Website at the time of its contracting (unless there is a typographical error pending correction) or those agreed by contract. It is expressly stated that said prices and rates and do not include in any case the taxes or fees that, where appropriate, correspond.

Five Star Customer Experience will issue an invoice once the payment of a product has been made through the Website, said invoice will be sent to the Business Account User by email.

Company responsible for billing to Business Account Users

For Business Account Users located in Argentina, Australia, Canada, Costa Rica, Ecuador, Spain, Guatemala, Hong Kong, India, Ireland, New Zealand, Panama, Peru, Puerto Rico, United Kingdom, Uruguay and the United States of America the company responsible for billing is:

Five Star Customer Experience Ltd.
Registered in the UK under No. 13060260.
Tax identification No. GB-368644064.
Address: 128 City Road, London, EC1V 2NX, UK.

For Business Account Users located in Mexico, Chile and Colombia, the company responsible for billing is:

Astra Business Solutions S. de R.L. de C.V.
Registered in Mexico with RFC: ABS1409152R5.
Address: Lerdo de Tejada 27 3C, Cuernavaca, Morelos, Mexico.

Termination or suspension of services. Refund Policy.

The Legal Conditions will remain in force as long as the Business Account User uses the Website, and their account remains open. The Business Account User can delete their profile and account at any time by means of a support request.

Five Star Customer Experience reserves the right to suspend or cancel the service and prevent or limit the access of the Business Account User, without the right to reimbursement of the price paid in case of fraudulent use or not in accordance with these Legal Conditions and against the purpose of the Website.

Likewise, Five Star Customer Experience reserves the right to permanently suspend or cancel the Website service if the corresponding payment is not received by the invoice due date, without prejudice to the application of interest and penalties for non-payment and of the claim of the pending amounts.

Failure to comply with the Legal Conditions may mean the immediate cancellation of the Business Account User account and the destruction of the contents associated with it without the possibility of recovery.

In no case will the suspension of the service or the non-activation due to breach of the Legal Conditions give rise to the refund of the paid product.

Five Star Customer Experience reserves the right to terminate the contractual relationship with the Business Account User at any time with or without prior notice.

The Business Account User will have the right to reimbursement of the unearned portion of the services in the event of non-compliance by Five Star Customer Experience of these Legal Conditions and/or the terms agreed in the corresponding specific Service Contract and/or in the terms of the Service Level Guarantee.

8. REGULATION OF USE FOR SUPPLIERS

Provider User Registration

General access to the Website by Suppliers, among whom may be applicants to participate as evaluators or “Mystery Shoppers”, applicants or to participate in open job vacancies published by Five Star Customer Experience, applicants to participate as Ambassadors of Five Star Customer Experience, individuals or companies interested in participating as affiliates or providers of products or services, does not require prior subscription or registration.

However, to use certain services it is necessary to provide the following information: name and surname, valid email address, academic data, work experience and skills, a photograph, your city, or location. You can also upload your C.V. or catalog on our Website in PDF format.

By registering as a Provider User of the Website, the User expressly authorizes Five Star Customer Experience to provide certain information about it to enable contact with job applicants or purchasing managers. Five Star Customer Experience will always respect the level of privacy determined by the Provider User and will treat their data in accordance with the provisions of the Privacy Policy.

Termination or suspension of services

The Legal Conditions will remain in force if the Provider User uses the Website, and their account remains open. The Provider User can delete his profile and account, as well as his job offers at any time.

Five Star Customer Experience reserves the right to prevent or limit access and suspend or cancel the Provider User’s account if it is used in breach of these Legal Conditions and against the purpose of the Website.

9. INDEPENDENCE OF THE PROVISION OF SERVICES

Each Business User and Provider User acknowledges and accepts that the relationship between Five Star Customer Experience and the Business User; or between a Supplier and Five Star Customer Experience is that of an independent contractor. Nothing in these Legal Conditions creates an association, joint venture, agency, or employment relationship between Business Users and/or Suppliers and/or Five Star Customer Experience. Nothing in these Legal Conditions shall be construed in any way as the formation of a joint venture, partnership, or employer-employee relationship between Five Star Customer Experience and/or any Business User and/or any Provider User.

10. IDENTITY / KNOW YOUR CUSTOMER

You authorize us, directly or through third parties, to make the queries that we consider necessary to validate your identity. You must, at our request: (1) provide us with more information, which may include your date of birth or other information that allows us to reasonably identify you; (2) take steps to confirm ownership of your email address or financial instruments; or (3) verify your information with third-party databases or through other sources.

You must also, at our request, provide copies of identification documents (such as your passport or driver’s license).

We reserve the right to close, suspend or limit access to your account, the website, and/or the freelance services if we are unable to obtain or verify to our satisfaction the information that we request in this section.

11. TAXES

You are responsible for paying taxes, including goods and services or value-added taxes, which may be applicable depending on the jurisdiction of the services provided.

You acknowledge that you must comply with your obligations under the income tax provisions in your jurisdiction.

12. PERSONAL DATA

Five Star Customer Experience will treat the personal data of Users in accordance with the terms of the Privacy and Data Protection Policy published on the Website.

13. SECURITY MEASURES

Five Star Customer Experience has implemented the appropriate security measures on the Website and is constantly working to adequately protect it. However, given that the security measures on the Internet are not unbreakable, regarding privacy and security, Five Star Customer Experience does not guarantee that third parties, authorized or not, may have knowledge of the class, conditions, characteristics, and circumstances of the use that Users make of the functionalities, or that they can access, intercept, delete, alter, modify or manipulate the messages, communications, and content of any kind that Users disseminate or make available to third parties through said functionalities.

14. EXCLUSION OF WARRANTIES AND LIMITATION OF LIABILITY

Five Star Customer Experience provides the services and access to the Website “as is” and according to availability. Except for the warranties explicitly detailed in specific Service Contracts or in our Service Level Guarantee, we expressly disclaim any other warranties of any kind, whether express or implied, including warranties or conditions of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy, or no infringement. Five Star Customer Experience does not guarantee that the Website will be available in an uninterrupted, timely, secure, or error-free manner or that the results that may be obtained from the use of the Website will be accurate or reliable. Due to maintenance, safety, or capacity reasons, as well as due to events that Five Star Customer Experience cannot influence (for example anomalies of public communication networks, power outages, etc.) brief anomalies or the temporary suspension of the services of the Website. Consequently, Five Star Customer Experience excludes, to the maximum extent permitted by current legislation, any liability for damages of any kind that may be due to the lack of availability or continuity of the operation of the Website and the services enabled. in the same, as well as errors in accessing the different web pages or those from which, where appropriate, said services are provided.

Five Star Customer Experience expressly excludes any type of liability for loss of income or profits; loss of business or contracts; for loss of data, deletions or failures to store information caused by the client; loss of prestige and reputation suffered by the client; deficiencies or damages related to interoperability with third-party applications and services.

For the implementation of certain functionalities, the Website may include some “Third Party Applications” which, for these purposes, means an online or web-based application or an offline software product supplied. or authorized by a Third Party that interacts with the services of the Website. It should be noted that Five Star Customer Experience does not offer any guarantee regarding the permanent availability of said Third Party Applications and the Client acknowledges that if any provider of a Third-Party Application ceases or ceases to offer the service under conditions that the Provider considers reasonable, the latter may, at its discretion, remove such functionality from the Services without incurring any liability to the Customer.

The Website includes or may include within its content’s links or other types of interaction with websites belonging to or managed by third parties. Use of any of these third-party websites and services will be at the Customer’s own risk and responsibility and not at the absolute responsibility of Five Star Customer Experience. Five Star Customer Experience does not accept any responsibility for the availability, suitability, reliability, or content of such third-party websites and does not endorse or endorse the opinions expressed therein. Any use of third-party websites is subject to their respective third-party terms and conditions of use.

Data interoperability, Third-Party Applications, and third-party providers: In case of use of third party products or services, including Third Party Applications or any other application that does not come from Five Star Customer Experience, or if the Client exchanges any data with a provider of third parties in relation to the services, including through the use of application programming interfaces (API) provided by Five Star Customer Experience, the modalities of these operations are exclusively between the Client and the aforementioned third parties, without guarantees from Five Star Customer Experience, who will not be responsible for any disclosure, modification or cancellation of customer data resulting from any access by said Third-Party Application or service providers are chosen by the Customer.

Five Star Customer Experience cannot be held liable for damages of any nature arising from the lack of accuracy, completeness, timeliness, errors, or omissions that the information and services contained in this Website or other User Content may suffer and of third parties that can be accessed through it. If a User considers that there is Content on the Website that violates their rights, they must immediately notify Five Star Customer Experience through the contact form on the Website.

Five Star Customer Experience cannot be held liable for damages that may be due to the services provided by third parties independently of this Website, as well as the means that they enable to manage service requests, and specifically, by way of example and not limiting: for acts of unfair competition and illegal advertising as a result of the provision of services by third parties through the Website, as well as the lack of veracity, accuracy, completeness, vices, defects, relevance and/or timeliness of the contents transmitted, disseminated, stored, received, obtained, made available or accessible through the services provided by third parties through this Website.

The Website includes within its contents links to websites owned or managed by third parties, to facilitate access to information available through the Internet. Five Star Customer Experience does not assume any responsibility derived from the existence of links between the contents of this site and contents located outside it or from any other mention of external contents to this site. Such links or mentions have an exclusively informative purpose and, in no case, do they imply the support, approval, commercialization, or any relationship between Five Star Customer Experience and the people or entities that author or manage such content or owners of the sites where they are located.

The use of the password is personal and non-transferable, the transfer, even temporary, to third parties is not allowed. The User must adopt the necessary measures for the custody of the password selected by him, avoiding the use of it by third parties. The User is solely responsible for the use made of their password, with full indemnity for Five Star Customer Experience. If the User knows or suspects the use of their password by third parties, they must inform Five Star Customer Experience as soon as possible.

15. INACTIVE ACCOUNTS

Business User accounts that have not logged in for a period of 360 days and/or that do not have any active membership service or single fee payment for a period of 360 days, will be closed and all data Profile, contracted services, stored files, messages on administrative, general, and other matters will be destroyed without the possibility of recovery.

Provider accounts that have not logged in for a period of 360 days and/or that do not have any active order or service for a period of 360 days, will be closed and all profile data, orders, services contracts, stored files, messages on administrative, general, and other matters will be destroyed without the possibility of recovery.

16. DISPUTES WITH US

If a dispute arises between you and Five Star Customer Experience, we aim to address your concerns immediately and, if we are unable to do so to your satisfaction, provide you with a means to resolve the dispute quickly. We strongly recommend that you first contact us directly to seek a resolution using our customer service or by sending us an email using the form available through the following link: Contact.

For any claim, Five Star Customer Experience may choose to resolve the dispute cost-effectively through binding arbitration that is not based on appearance. If Five Star Customer Experience elects arbitration, such arbitration will be initiated through an established Alternative Dispute Resolution (ADR) provider, which you will select from a panel of ADR providers that Five Star Customer Experience will provide to you. The ADR provider and the parties must adhere to the following rules: a) the arbitration will be conducted by phone, online and / or based solely on written submissions, the specific form will be chosen by the party initiating the arbitration; b) the arbitration will not involve any personal appearance of the parties or witnesses unless the parties agree otherwise; and c) any judgment on the award rendered by the arbitrator may be presented in any court of competent jurisdiction.

All claims you make against Five Star Customer Experience must be resolved per the terms of these Legal Conditions. All claims presented or contrary to these Legal Conditions will be considered incorrectly presented and a breach of this. If you file a claim contrary to the terms of this agreement, Five Star Customer Experience may recover your legal fees and costs (including in-house attorneys and paralegals), provided Five Star Customer Experience has notified you in writing of the incorrectly submitted claim and you have not has immediately withdrawn the claim.

You agree that you will not file any claim arising under these Legal Conditions on a collective or other representative basis and you will not seek to coordinate or consolidate any arbitration or action hereunder with any other proceeding.

17. SURVIVAL AND RELEASE

If any part of this document is found to be unenforceable, that part will be limited to the minimum necessary for this document to otherwise remain in full force and effect. Our failure to enforce any part of this document does not constitute a waiver of any of our rights to subsequently enforce that or any other part of these documents. We may assign any of our rights and obligations under this document from time to time.

If there is a dispute between the participants of this site, or between the users and any third party, you agree that the Company has no obligation to participate. If you have a dispute with one or more users, you release the Company, its officers, employees, agents, and successors from claims, demands and damages of all kinds or nature, known or unknown, suspicious or unsuspected. disclosed or undisclosed, arising out of or in any way related to such disputes and / or our Services. If you are a California resident, you must waive Section 1542 of the California Civil Code, which reads: “A general exemption does not extend to claims that the creditor does not know, or suspects exist in your favor at the time of enforcement. release, which, if known to him or her, must have materially affected its settlement with the debtor “.

18. MODIFICATION OF THE LEGAL CONDITIONS

Five Star Customer Experience reserves the possibility of modifying the content of the Legal Conditions without prior notice, so it recommends the User to read them each time they access and use the Website. Likewise, Five Star Customer Experience reserves the possibility to modify without prior notice the design, presentation and / or configuration of this Website, as well as some or all of the services offered, and add new services.

None of the changes will apply to claims submitted before posting of such changes. The access and continued use of the Website by the User will constitute their full acceptance of said changes included in these legal conditions.

19. LEGAL LIMITATIONS

Since some jurisdictions do not allow some of the exclusions or limitations set forth above, some of these exclusions or limitations may not apply to you. In that case, liability will be limited to the extent legally possible under applicable law. We can defend these Legal Conditions in prohibiting any claim, action, proceeding, or lawsuit brought by you against us for any matter arising from any transaction.

You and we agree that you and we may only bring claims against each other on an individual basis only and not as a plaintiff or class member in any purportedly representative or class action or proceeding. Unless both you and we agree otherwise, the arbitrator may not consolidate or merge the claims of more than one person or party and may not preside over any form of consolidated, representative, or collective proceeding. Besides, the arbitrator may award compensation (including monetary, court-ordered, and declaratory compensation) only in favor of the individual party seeking compensation and only to the extent necessary to provide necessary compensation for that party’s individual claims. Any relief granted cannot affect other users.

20. NOTIFICATIONS

Legal notices will be sent to the email address that the User provides to Five Star Customer Experience during the registration process. Notification will be deemed delivered 24 hours after the email is sent, unless the sending party is notified that the email address is invalid, or the email has not been delivered. Alternatively, we can give you legal notice by mail to the address provided by you during the registration process. In such case, the notice will be deemed to have been delivered three days after the date of dispatch.

Any notification to Five Star Customer Experience must be sent by registered ordinary mail (or if sent from or to a location outside the UK, by registered airmail).

21. APPLICABLE LAW AND JURISDICTION

These Legal Conditions and the rest of the conditions of the Website will be governed by English law.

For any questions or controversies that may arise or actions to be exercised, derived from the provision of the services and contents of Five Star Customer Experience, as well as on the interpretation, application, execution, compliance, or non-compliance of what is established herein, Five Star Customer Experience and The User, submit, unless the regulations say otherwise, to the jurisdiction of the English Courts and Tribunals.

22. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

All exploitation rights are reserved.

The texts, designs, images, databases, logos, structure, trademarks, and other elements of this Website are protected by the intellectual and industrial property rights of Five Star Customer Experience and / or of third-party owners who have duly authorized their inclusion on the Website, through the registration form or, where appropriate, transfer agreements in this regard.

Any reproduction, transmission, adaptation, translation, modification, communication to the public, or any other exploitation of all or part of the content of this Website owned by Five Star Customer Experience, carried out in any way or by any means, electronic, mechanical or otherwise, are strictly prohibited unless prior written authorization from Five Star Customer Experience or legitimate third party owners. Any infringement of these rights may give rise to corresponding civil or criminal legal proceedings.

The presence on the Website of any texts, designs, images, databases, logos, structure, trademarks or other intellectual or industrial property rights of third parties does not imply the transfer of ownership of these to Five Star Customer Experience. The legitimacy of the intellectual or industrial property rights corresponding to the content provided by the Users is their sole responsibility.

If any User or a third party considers that there has been a violation of their legitimate intellectual and / or industrial property rights due to the introduction of certain content on the Website, they must notify said circumstance in writing to Five Star Customer Experience according to the contact information indicated in the heading of this Legal Notice and indicating:

Identifying data of the interested party who owns the rights allegedly infringed. If the claim is presented by a third party other than the interested party, they must indicate and prove the representation with which they act.

Indication of the contents protected by intellectual and / or industrial property rights and their location on the Website.

Accreditation of the existence, ownership, and validity of the intellectual and / or industrial property rights.

Express declaration in which the interested party is responsible for the veracity of the data and information provided in the notification referred to in this point.

23. FEEDBACK

If you have any questions about these Legal Conditions or if you wish to report breaches of these, please contact us using our customer service or by sending us an email using the form available through the following link: Contact.